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Workshop Cancellation Policy


Should you need to cancel a workshop:

Our aim is to provide creative classes that are priced fairly and good value for money. As a small business we have a clear non-refundable policy to ensure that our costs are covered and the ongoing viability of our workshops are protected.

If you contact us 14 days or more prior to the date of your class we will be very happy to offer you a transfer to an alternative workshop, providing there are places. If there are no suitable workshops or dates available at that time, we will issue you with a voucher that can be used for future bookings. 

We always appreciate that unforeseen circumstances can sometimes arise which may mean you cannot attend at short notice so we are more than happy for a friend to take your place. Please let us know their name and contact details prior to the class.

Tested positive for Covid and need to cancel:

We kindly support your choice to self isolate if you have tested positive for Covid, helping to keep others safe and our business open is very important to us. If you cannot attend due to testing positive for Covid, please notify us as soon as possible so we can try to fill your place. Materials will have been purchased and a lot of time spent preparing for the class so this is very important to help support the tutors.

We politely ask that you provide us with a copy of your positive test result. Once this has been received we will be happy to transfer you to an alternative class providing there are places. If there are no suitable workshops or dates available at that time we will issue you with a voucher to be used on future bookings. This applies to the affected attendee only, if a group booking has been made all others are required to attend.

Our right to cancel a workshop:

Should we need to cancel a workshop due to unforeseen circumstances we will aim to give you as much notice as possible. We will then be in touch to reschedule the class to suit all attendees. 

Vouchers:

Any vouchers provided by us are non-refundable and are only redeemable against workshops. These will be valid 12 months.

Group Bookings:

A non-refundable deposit of 50% is required to secure your booking. The remaining balance is due 14 days prior. Alterations can be made at least 2 weeks before the date of the event, after this numbers cannot be amended but places may be refilled with friends or family.