Wholesale terms


ORDERING...

Opening orders which meet carriage paid of £295 (excluding VAT) receive our point of sale package free of charge. Minimum orders of £100 (excluding VAT) incur delivery charges (see below) POS can be purchased.

PAYMENT...

We work on a Pro Forma basis for all opening orders. Payment is required in full to process the order. After this payment terms may be agreed between parties.
ACCEPTED PAYMENTS:  Bacs, Cheque, Card

LEAD TIME...

We aim to dispatch your goods within 5 working days via DPD next working day. Please note all our products are hand poured and hand packed by us in house, therefore delays may occur during busy periods of which you will be notified. 
​We believe quality is well worth waiting for!

DELIVERY...

All trade orders are dispatched using DPD next day or 2 day delivery. Delivery charges are £9.95 for mainland UK. Delivery costs will be quoted for overseas/ European Union, we currently do not export Internationally.
Carriage paid on orders of £295 or over (excluding VAT). Please let us know if you prefer an alternative courier or wish to collect from our studio in Ripley, Derbyshire.

EXCLUSIVITY...

Every effort is made to maintain an acceptable distance between stockists. We regret that we cannot always supply everyone and exclusivity will only be given to a select few who place regular orders with us.

SELLING OUR PRODUCTS...

Products must only be sold via the retail premises and their own website identified at the time of the opening order. Selling products at events must be authorised prior.
Online Only Sellers must meet our RRP's. Our products must NOT be sold under the RRP to help support all stockists with shop premises.
​We do NOT allow to sell our products via Amazon or Ebay or any other similar sites. 'by HeatherMay' products must not be re-branded or altered in any way.

RETURNS/DAMAGED ITEMS

All damaged, broken or incorrect items must be reported within 7 working days from delivery date. Please provide photographs for all damaged goods, once received a credit you for the full amount will be issued.

USING OUR IMAGES...

Consent to use our product images/photography is only permitted to our stockists. Please let us know if you have any special requirements and we will do our best to help.

CANDLE CARE...

Please display our products away from direct sunlight or near a heat source. Keep clean and well presented at all times. POS provided with all carriage paid orders.